FAQ

What kind of products does Kitchen Ware Shop offer?

We specialize in elegant and high-quality kitchen and dining essentials. Our curated collections include chic dinnerware, sparkling drinkware, essential bakeware, decorative accents, bar tools, candles, and seasonal items like our Christmas Clearance and Crisp Whites collections.

Are your products suitable for gifting?

Absolutely! We have a ‘By Recipient’ category to help you find the perfect thoughtful gift for your loved ones. Our items are carefully packaged to ensure they arrive in perfect condition, making them ideal for special occasions.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package directly with the carrier (DHL, FedEx, or EMS).

Where do you ship to?

We are proud to ship our products globally! However, we are currently unable to deliver to addresses in Asia and a few remote areas.

What are my shipping options?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after dispatch. This option includes full tracking.
– Free Shipping: Available on orders over $50, shipped via EMS. Delivery takes 15-25 business days after dispatch.

How long does it take to process my order?

All orders are carefully processed and prepared for shipment within 1-2 business days. The delivery times (10-15 or 15-25 days) begin counting once your order has been shipped from our warehouse.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receiving your order for a refund or exchange. The item must be unused and in its original packaging. Please contact our customer service team at [email protected] to initiate a return.

What if my item arrives damaged?

We take great care in packaging your items to prevent damage during transit. However, if your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will gladly resolve the issue for you promptly.

How can I contact customer service?

Our friendly customer service team is always ready to assist you! For any questions regarding delivery, tracking, your order, or returns, please email us at [email protected]. We are based at 2059 Spinnaker Lane, Piper City, US 60959.