At Kitchen Ware Shop, we take pride in offering high-quality kitchenware, bar tools, and home dĂ©cor that help you create the kitchen of your dreams. We want you to be completely satisfied with your purchase. If you are not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your order.

How to Initiate a Return or Exchange

Please follow these steps to ensure your return or exchange is processed efficiently:

  1. Contact Our Customer Service Team: Within 15 days of delivery, email us at [email protected] with your order number and details about the product you wish to return or exchange. You may use the template provided below.
  2. Wait for Authorization: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
  3. Pack the Item Securely: Please pack the item in its original packaging, including all tags, accessories, and documentation. Include a copy of your order confirmation or packing slip.
  4. Ship the Item Back: Mail the package to the address provided in your instructions. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.

Refund Process

Once we receive and inspect your returned item:

  • Processing Time: Refunds will be processed within 5-7 business days after we receive the item.
  • Refund Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

Exchanges

If you would like to exchange an item for a different size, color, or product, please indicate this in your email. We will guide you through the process once we receive your returned item.

⚠️ Important Note: Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Almost Gone: These are clearance items sold as-is.
  • Bar Tools & Cocktail Sets: Due to hygiene concerns, these items are final sale once opened.
  • Candles: For safety reasons, we cannot accept returns on used or burned candles.
  • Personalized or Custom-Made Items: These are made specifically for you and cannot be returned unless defective.

Please contact us if you receive a damaged or defective item from these categories—we will be happy to resolve the issue.

Return & Exchange Request Template

Copy and paste the template below into an email and send it to [email protected] to get started:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kitchen Ware Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Product] Reason for Return/Exchange: [Please provide details] Please provide further instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address]

Contact Us

If you have any questions about our Returns & Exchanges policy, feel free to reach out:

Email: [email protected]
Mail: Kitchen Ware Shop, 2059 Spinnaker Lane, Piper City, US 60959

We appreciate your trust in Kitchen Ware Shop and are committed to making your experience with us exceptional.